Contact 2hvac.ca

By phone, any hour

The number at the top of every page is the only number this site uses. It is answered 24 hours a day, every day, including holidays. The assistant that answers tells you the call is recorded, asks what has gone wrong and where you are, and transfers you to a technician. If none is available in your area at that moment, it tells you so and your request stays open.

The same number sends your confirmation text after an online request. Calls we place to you afterwards come from a local Ontario number.

By email

Email is for questions about the service, not for a furnace that has stopped; it is not read around the clock. Use the support address for anything about a call or a request, the privacy address to exercise a right under the privacy policy, and the legal address for notices under the terms of use. The addresses are listed below.

What we can and cannot help with

We can tell you what happened with a call or request you made, remove your number from our system, correct or delete the information we hold about you, and hear about a technician who did not behave as a licensed professional should.

We cannot quote a job, book an appointment, change a price, or speak for a technician about their work. Those conversations are with the technician you were connected to; their number is the one that called you. If you have lost it, the support address can tell you which contractor took your call.

Contractors

Licensed HVAC contractors interested in receiving calls apply through PatchLead at patchlead.ca. Questions before applying go to the support address. This site does not take applications.

By post

PatchLead (1001689754 Ontario Inc.) receives mail at the address below. It is a registered office, not a service depot; nobody there can send a technician.